Winsen One
FAQ

Questions, answered straight.

No dodging, no 'contact sales to find out.' Governed AI employees for control functions raise real questions about approvals, audit trails, and deployment. Here are the honest answers.

TL;DRWinsen ships AI employees for financial services, manufacturing, and logistics control functions. They read, check, and draft; a named human approves everything. Below: the bench, the governance model, the three deployment tiers, and how pilots and pricing actually work.

What an AI employee is

And what it is not: a copilot, an RPA bot, or a canvas you build on.

What is an AI employee, in one breath?+
A named specialist that owns one control function end to end. Vera reviews loan files against your credit policy. Ira works the reconciliation exceptions your matching engine can't close. Each one reads, checks, and drafts; a named human approves. You hire the role, not the tooling.
How is this different from a copilot?+
A copilot helps your team go faster at the work they already do. An AI employee takes over a queue: every file, every exception, every alert, oldest first. Copilots assist a person. Our employees own a workload and report to one.
How is this different from RPA?+
RPA replays clicks on structured screens and breaks the day a form changes. An AI employee reads unstructured documents, cross-checks them against your policy, and writes up findings with citations. RPA automates keystrokes. This does the review work between the keystrokes.
How is this different from an agent builder?+
A builder hands you a canvas and says 'now go build.' That is a new engineering project, not less work. Our employees ship as finished specialists on a production harness: scope, boundary, approval gate, and audit trail already built. You evaluate their output, not their architecture.

The bench

Who is available now, who is next, and how new roles get built.

Vera
Credit File Review Officer
Reviewing · 100% coverage

412 files reviewed this week. 9 deviation breaches without recorded approval, 3 income mismatches over 20%, 1 tampering signal escalated. Every finding cited to the page. 14 memos waiting for sign-off.

100%
Coverage
412
Files · 7d
13
Findings
Who can I hire today?+
Three financial services roles are available now: Vera (credit file review), Ira (reconciliation exceptions), and Kai (alert disposition). Mira (manufacturing quality records) and Freya (freight invoice audit) are on the bench next. Pilot conversations for all five are open.
What does 'on the bench' mean?+
It means the role is specified and the foundation it runs on is already in production, but the specialist has not shipped yet. We open pilot conversations before a role goes live so early customers shape the first version. It does not mean vaporware; it means we tell you the honest status.
Our control function isn't on the list. Can you build it?+
Usually, yes. Every employee is the same harness with a different job: read the documents, check them against your policy, draft findings, wait for approval. If your work fits that shape, a new role is configuration plus evaluation, not a ground-up build. Tell us the queue and we will tell you honestly whether it fits.
Why does the second employee cost less effort than the first?+
The first hire does the heavy lifting: connecting your documents, encoding your policy, setting the approval envelope, agreeing what auditors see. Every later hire reuses that work. One harness, one audit trail, one deployment. The bench gets cheaper as it grows.

Governance

The part regulated teams ask about first, so we answer it first.

Can it act on its own?+
No. Not as a setting you toggle, as an architecture. An AI employee never touches a system of record. It reads, checks, and drafts. Every finding, memo, and closure is a draft until a named human approves it, and the approval is logged with the evidence.
What is the approval envelope?+
The hard boundary around what the employee may do. Inside it: read documents, run checks, draft findings. Outside it: posting entries, closing alerts, releasing batches, moving money. Everything outside the envelope requires a named human's approval, and that requirement does not relax over time.
What do auditors and regulators actually see?+
A complete trail per item: the documents read, the policy clauses checked, the finding with page-level citations, the reasoning, and the named human who approved it with a timestamp. It is more trail than most manual processes produce today. The trail is exportable; you do not need us in the room to show it.
What happens when it gets something wrong?+
The reviewer rejects the finding, and the rejection is logged like everything else. Because a human approves every item, a wrong draft costs minutes, not a regulatory incident. We measure and report the disagreement rate; you see it, not just us.

Deployment

Two grades, three arrangements.

How does it deploy?+
Two grades. Managed SaaS for small teams: one shared multi-tenant deployment, run by us. Sign up and go, with your data never mixed with another customer's, never trained on, and exportable. The custom grade for enterprises: deployed on your own infrastructure, or as a dedicated isolated unit we host exclusively for you. Single-tenant isolation lives there: your own database, your own storage, your own domain.
Whose models does it use?+
Model access is provisioned and governed as part of the deployment. Your model risk team reviews how it is governed once, and every employee works under the same arrangement. Your data is never used to train models, ours or a provider's.
Our data can never leave our perimeter. Is that a dealbreaker?+
No. That is what the custom grade is for. In the on-your-infrastructure arrangement everything runs inside your perimeter: documents, findings, audit trail. Many risk and compliance teams can only buy this way, which is why we built it.
What about data residency?+
On the custom grade, you choose the region. If your regulator requires data to stay in-country, it stays in-country. Residency is a configuration, not a negotiation.

Pilots

Paid, on your historical data, measured in numbers you already track.

How does a pilot work?+
We run the employee on a historical corpus your team already reviewed, for example 300 closed loan files. It reviews all of them; you compare its findings against what your reviewers found and what later surfaced. No production access, no integration project, no risk to live operations. On the custom grade, this is the Deploy narrow phase of the engagement.
How long does a pilot take?+
Weeks, not quarters. The corpus already exists and the foundation is already built, so most of the elapsed time is your team scoring the output. You leave with numbers: catch rate, coverage, and disagreement rate on your own files.
What does a pilot get measured on?+
Three things. Catch rate: findings your sampled process missed. Coverage: 100% of files read versus the 2 to 5% a sampling process reviews. Money: the value of what was caught, in currency, not activity metrics. If the numbers are not there, you have spent a few weeks learning that cheaply.
Why are pilots paid?+
Because both sides should have skin in it. A free pilot gets deprioritized by everyone and proves nothing. A paid pilot gets a named owner, a deadline, and an honest verdict. The pilot fee credits against the first year if you proceed.

Pricing

Per employee and per unit of work. Never per seat.

How is it priced?+
Two grades. Managed SaaS: a monthly fee per AI employee with a usage limit included, and per-unit billing beyond it. The custom arrangements, on your infrastructure or a dedicated isolated unit: priced in the contract. In every arrangement a unit of work is something your team approved: a reviewed file, a closed exception, an audited invoice. Never per seat.
What should I compare the price against?+
The loaded cost of the review capacity you would otherwise hire, and the cost of what sampling misses. A second-line team sampling 3% of files leaves 97% unread. Price the employee against reading all of it, then check the pilot numbers against your own portfolio.
Outcome pricing sounds unpredictable. Is it?+
Your volumes are not a mystery to you. You know your monthly file count, exception count, and invoice count. Multiply. We cap monthly spend, and the meter is visible to you at all times, so the bill is boring on purpose.

Data and security

The boring guarantees, stated plainly.

Do you train models on our data?+
No. Your documents run your employees; they do not train anyone's model, ours or a provider's. Model access is provisioned and governed as part of the deployment, with data-protection commitments in the contract.
Can the AI see things it shouldn't?+
No. Each employee is scoped to the document sources its job requires and nothing else. Vera sees loan files, not HR records. Access is permission-aware and every read is logged, so you can answer 'what did it look at' with a query, not a meeting.
Can we get everything out?+
Yes. Findings, memos, and the full audit trail are exportable in standard formats at any time, including on exit. Your review record is yours. A vendor holding your audit trail hostage would be a strange thing to accept from a governance product.

The company

Who we are, honestly.

How big is Winsen? Be honest.+
Early-stage. Small team, live product, first deployments in progress. We will not pretend to be a 500-person vendor. What you get instead: the people who built the foundation are the people on your pilot, and the roadmap moves at the speed of your feedback.
What is it built on?+
The employees run on Platos, an open-source runtime we build in the open and operate in every deployment. The scheduling, approval gating, and audit plumbing are inspectable, which matters when your model risk team asks how the system actually works. The specialists and their harness are ours on top.
Why trust an early company with a control function?+
Because the design assumes you shouldn't have to. Nothing acts without a named human's approval, every action is logged, the trail is exportable, and on the custom grade it can run entirely inside your perimeter. The pilot is on historical data. Trust arrives through the numbers, not the pitch.

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